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Frequently asked questions
Shipping & Orders
All questions about your order
How long does it take to get my order delivered
It takes 0 to 3 business days to process your order. We make every effort to ensure that your order arrives as soon as possible.On average, your order will be delivered within:
- 5 to 13 working days for the USA and Canada.
- 5 to 14 working days for European countries.
- 7 to 18 working days for the rest of the world.
How do i get my Gift card?
Your gift card will be delivered instantly to your email!
Is the shipping free of charge?
Free shipping on orders up to $29.
Waht payment methods are accepted?
You can use credit cards (VISA, Mastercard, AMEX)and paypal to finalize your order.
However, we do not accept checks, money orders, or bank transfers.
Is my information secure?
Yes! When you place an order using your credit card, all of your information is entered into a secure SSL web page.
Your information is encrypted and sent directly to our payment service provider’s network, where your card and transaction are secured and approved. Your credit card information is not stored on our servers at all.
I didn't receive my order?
If you have not received your order, first check the tracking link.
If the tracking shows that your order has been delivered, it is possible that the carrier has placed the package in the mailbox.
If you still have not received your package, please contact us at support@prommasks.com, we will be happy to help.
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