SHIPPING TIME
Your order will be shipped as soon as possible. Normal shipping time is 0 to 3 days depending on the items you ordered. Please note that some of our products are made on demand to ensure the best quality. In this case, the shipping time can be extended.
We ship your orders from our various international warehouses (based in Asia&USA). If your order includes several items, it is possible that these will be sent separately, depending on available stocks and shipping warehouse. In case of return, you will be asked to send your order back to our shipping warehouse. Please refer to our return policy to start the return process.
If you want to cancel your order, please contact us as soon as possible: support@prommasks.com. Please note that we cannot guarantee the cancellation of your order. No order can be cancelled once it has been shipped.
Please note that to reduce your wait time and provide you with a better shopping experience, we ship each item as soon as it is ready. This means that you may receive separate shipments for different items in your order. Please note that our system sends a shipping notification only when ALL items in your order have been shipped. Therefore, even if you have not received notification that your order has been shipped, it is possible that some items have already been shipped and cannot be cancelled.
It is the customer’s responsibility to provide a valid shipping address. No refunds will be accepted if the address provided by the customer is incorrect.
DELIVERY TIME
USA and Canada:5 to 12 business days
European countries:5 to 14 business days
the rest of the world:5 to 20 business days
If a momentary out-of-stock condition of a product occurs, the delivery time could be a little longer. Please note that during a health crisis, your items will be delivered within a maximum of 60 days. Any item received outside this time frame will be refunded upon request.
In case of delay of your package, Techwear Shadxw can not be held responsible.
Feel free to contact us if you have any question : support@prommasks.com
The customer must check the conformity of the goods delivered at the time of receipt and before signing the carrier’s delivery note.
DUTIES AND TAXES
We offer free standard shipping on all orders, but the customs tax on international shipments can be applied depending on your country and are the customer’s responsibility.